Right Time™ Heating and Air Conditioning Canada is a Canadian-owned company. We pride ourselves in our commitment to providing best practices, newest energy efficiency standards, and the highest level of customer service.
Our technicians endure meticulous training with a razor sharp focus on HVAC knowledge, customer service excellence, and air quality testing and pollutant removal.
All of our staff receive intensive and detailed-oriented instruction. Our standardized training ensures every technician adheres to the same standard of excellence.
We treat your home with the utmost respect. We won’t leave until your home looks as good as or better than it did when we first arrived.
You deserve to know who’s walking into your home. All of our technicians undergo thorough background checks as part of our hiring process.
We invest in our technicians. We provide our technicians with ongoing education and mentorship. They’re always looking to grow and we’re always looking to support that.
Francis Home Environment is passionate about the quality of life we bring to the homes we work with. Because we have nearly a century of real experience, have worked to build lasting relationships in our community, and are always looking for ways to improve, we are true leaders of our industry.
We’re excited to now provide an even higher standard of service as part of the Right Time™ Heating and Air Conditioning Group. For dependable, trustworthy service, you can count on Francis Home Environment.
We stand behind our work, whether you’re getting a new furnace or we’re doing a routine vent cleaning. We aren’t happy until you’re happy, and we will do everything we can to make your installation or repair experience a great one.
We aren’t satisfied until you are completely satisfied with our craftsmanship, products, and materials. If you are not completely satisfied with our service, our people, or the quality and performance of your home comfort system within two years from the installation date, and there is nothing we can do to make it right for you, then we will gladly remove the system and return your original investment.
If your new system breaks down within the first year, leaving you without heating or cooling, we guarantee that we will repair your system within twenty-four hours of your call or we will fix your problem for free and give you $1,000 for the inconvenience.
Not too hot, not too cold… just right!™ We guarantee that any system we install in your home will either heat or cool your system to its engineered specifications for at least five years. We also guarantee a temperature variance of no greater than two degrees Celsius on your thermostat. If not, we will make any modifications up to and including replacing the entire system at no additional charge.
We promise that while our technicians are in your home, they will respect your property and protect it from damage and leave their workspace as clean as they found it. You can always expect to be treated courteously and have your questions answered. If we fail to meet any of the high standards we have set for ourselves, we will give you our full Five Year System Check-Up Package free of charge.
Garrison just left after doing the furnace inspection and maintenance. I just wanted to take a minute to let you know how much I enjoyed the experience today, starting with the courtesy call to let me know he was on his way. He was friendly, professional and very knowledgeable. I appreciated his insight into what we might need and his sharing of the details of what is available.
Thanks to all of you. We’re glad we chose Francis Home Environment.
Great service. Cory came to look at an issue we were having with our AC, and had it figured out very quickly. He was super nice and professional, and I wouldn’t hesitate to recommend Francis Home because of him. Thanks!
Adam Riera did an amazing job. Super friendly, super knowledgeable, he was happy to spend time discussing options and explaining his recommendations. I wouldn’t think twice about inviting Adam back into my home. Well done.
Excellent representative (Mr. Patrick Jennings) and Installers Chris and Matt who performed excellent work in the installation of our new Lennox H/E furnace and air conditioner.
Mr. Jennings took the time to carefully present us with the different products and options – as well as walking us through the entire process. Very thorough and professional!!
My wife and I are extremely satisfied with Francis Home Environment and would heartily recommend them on quality, price and customer service.
The Lebrun Family
Alex worked past normal hrs, was beyond exceptional in knowledge, workmanship and customer supported. Alex got our A/C going and his service makes us happy to stay with Francis Heating and Air. Only a great company because of their excellent staff, both techs and on the phone. Very please! Thank you Alex.
Called on the Friday of a holiday weekend and they tried to come that night but it was too dark. They came the next morning (Saturday) and spent 3+ hours thoroughly diagnosing and fixing the problem. Really professional and no up charging for the weekend visit. Great work Matthew.
I have been a customer of Francis for quite a few years, and each time my experience with their technicians has been exceptional. Today, Cory performed the annual maintenance on our AC Unit. As always, Cory was friendly, professional and efficient. Thank you Francis Home Environment! Thank you Cory for the excellent service!
Adam Riera was great, professional, and thorough. Spent the time to answer all our questions, and provided recommendations for the AC unit. He deserves 5 stars. It would have been nice to receive better customer service and not be told that we are next in line many hours before the technician could make it to the house. A simple call would have been enough to indicate postponement.
I bought my furnace and heat pump system from them 4 years ago now and they have been top notch. Excellent yearly service, always leaving the area cleaner than they found it, helpful tips and refreshers on programming my thermostat. They have always been on time in the window quoted by their helpful office staff (I always have questions). My last service with Stephen Patterson was even some extra effort as he did the math on my pressures and electrical components to make sure they were still well within the healthy ranges as the furnace gets older. Highly recommended.
Had a fantastic experience with Francis Home. Our (older model) AC unit fizzed out just as the hot weather arrived in Ottawa. Francis was able to send a repair technician in less than 48 hours after my call, which was pretty impressive for a non-emergency during a busy time of year. Adam, the technician, was unbelievably friendly, professional, and his advice really helped us keep our repair costs down. The whole process took less than 3 hours and that’s including a mid-stream trip to source a new part for our AC.
We live in Ottawa’s east end and I would absolutely recommend Adam and Francis Home to anybody who faced the same challenge that we did.
Ever since our start in 1933 we have serviced over 40,000 homes in Ottawa and the surrounding area.
We guarantee all of our installations, for a peaceful home and mind.
Francis Home Environment has been serving families in Ottawa and the surrounding area since 1933.
We’ve been serving local families for over eighty-five years, which shows both our dedication and experience.
We offer ‘round-the-clock service so that you’re always covered. No additional charges.
All of our technicians undergo an extensive background check and continual training.