Hot Water Solutions to Meet Your Needs

Francis Home Environment installs, maintains, and repairs propane, gas, and electric hot water heaters.

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Hot Water Heater Services for Ottawa & Area

What Makes Us Unique

Francis Home Environment has been the hot water heater company of choice for Ottawa area families since 1933. With decades of experience, you can rest assured that we have the knowledge and the skills to ensure your system is installed, repaired, and maintained correctly.

Though hot water heaters have changed since we first opened our doors, our unwavering commitment to excellent customer service will always stay the same. This shows in our average of 4.9 stars on Google, and in that the Better Business Bureau® has granted us an A+ rating.

We have been serving the families in the Ottawa area for over eighty-five years, and to this day we maintain our unwavering commitment to providing all of our customers with high-quality products and unparalleled service.

We only hire technicians with the correct certifications for the job, and all of our technicians receive ongoing education and mentorship. This ensures that every installation is done correctly and conforms to our high standards.

What Customers Say

“Adam arrived on time to diagnose a leaky water heater. He found the issue and fully explained the problem. The water heater had a cracked tank and needed to be replaced (It was 15 years old!). Adam went beyond the call to arrange for a replacement the next day – Thanksgiving. He had to contact a couple of managers at their home. They agreed to have it replaced the next day even though it was a holiday.

It was replaced the next day so we had hot water for Thanksgiving!

Thanks to Adam and folks at Francis.”

- Alan F.

“Francis Home Environment saved the day. My rental was with enercare but the technicians that they sent red tagged my water heater and my furnace because the exhaust duct was not up to code. Francis sent out a technician that showed me that the enercare guys actually pulled the duct over to make it look like it wasn’t up to code to falsely claim that I need new duct work and a new furnace. Francis installed a new water heater the next day. They were pleasant and understanding during the whole process. This is a company that you can trust.”

- Catherine O.

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We Stand Behind Our Work

Francis Home Environment is passionate about the quality of life we bring to the homes we work with. Because we have nearly a century of real experience, have worked to build lasting relationships in our community, and are always looking for ways to improve, we are true leaders of our industry.

We’re excited to now provide an even higher standard of service as part of the Right Time™ Heating and Air Conditioning Group. For dependable, trustworthy service, you can count on Francis Home Environment.

Frequently Asked Questions

How often you should get a new water heater depends on a few different factors, but generally speaking, most need replacing every 7 to 15 years. The model, quality of installation, and maintenance of your hot water heater can all impact when it’s time to replace your old hot water heater. Because it can be difficult to know for sure, call us for a free in-home assessment.

Obviously, you’ll know to replace your water heater when it isn’t working well or when it has stopped working completely. That’s not the best way to find out, however. During an annual maintenance appointment or a free in-home assessment, one of our water heater experts can evaluate your unit and tell you before it breaks down.

The estimated installation time is between 2 and 4 hours, but keep in mind that the installation time will vary depending on your home and water heater. The type of water heater you choose and the location of the water heater in your home can both influence how long installation takes. You can always help speed up installation by clearing work areas before we arrive.

You can prepare your home for installation by moving any unnecessary items away from our workspaces. For water heater installation, this includes emptying out your furnace room of any clutter and making a path through your home. In doing this, you’ll help us install your new water heater safely and efficiently.

Our Guarantees

We stand behind our work, whether you’re getting a new furnace or we’re doing a routine vent cleaning. We aren’t happy until you’re happy, and we will do everything we can to make your installation or repair experience a great one.

Why Choose Us?


No Loopholes™

We aren’t satisfied until you are completely satisfied with our craftsmanship, products, and materials. If you are not completely satisfied with our service, our people, or the quality and performance of your home comfort system within two years from the installation date, and there is nothing we can do to make it right for you, then we will gladly remove the system and return your original investment.


No Hassles™

If your new system breaks down within the first year, leaving you without heating or cooling, we guarantee that we will repair your system within twenty-four hours of your call or we will fix your problem for free and give you $1,000 for the inconvenience.


Just Right™

Not too hot, not too cold… just right!™ We guarantee that any system we install in your home will either heat or cool your system to its engineered specifications for at least five years. We also guarantee a temperature variance of no greater than two degrees Celsius on your thermostat. If not, we will make any modifications up to and including replacing the entire system at no additional charge.


We Respect You™

We promise that while our technicians are in your home, they will respect your property and protect it from damage and leave their workspace as clean as they found it. You can always expect to be treated courteously and have your questions answered. If we fail to meet any of the high standards we have set for ourselves, we will give you our full Five Year System Check-Up Package free of charge.

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Over 85 Years of Reliable Service

Ever since our start in 1933 we have serviced over 40,000 homes in Ottawa and the surrounding area.

Furnaces Installed
Homes Serviced
Star Rating
On Google Reviews

Comfort Guaranteed

We guarantee all of our installations, for a peaceful home and mind.

Trusted Experience

Francis Home Environment has been serving families in Ottawa and the surrounding area since 1933.

Local Expertise

We’ve been serving local families for over eighty-five years, which shows both our dedication and experience.

Serious Service

We offer ‘round-the-clock service so that you’re always covered. No additional charges.

Certified Technicians

All of our technicians undergo an extensive background check and continual training.

Exceptional Reviews

We have an average 4.9 star rating on Google, and the Better Business Bureau® has awarded us an A+ rating.

24/7 365 SERVICE

613-707-8802 Request a Quote
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