We stand behind our work, whether you’re getting a new furnace or we’re doing a routine vent cleaning. We aren’t happy until you’re happy, and we will do everything we can to make your installation or repair experience a great one.
We aren’t satisfied until you are completely satisfied with our craftsmanship, products, and materials. If you are not completely satisfied with our service, our people, or the quality and performance of your home comfort system within two years from the installation date, and there is nothing we can do to make it right for you, then we will gladly remove the system and return your original investment.
If your new system breaks down within the first year, leaving you without heating or cooling, we guarantee that we will repair your system within twenty-four hours of your call or we will fix your problem for free and give you $1,000 for the inconvenience.
Not too hot, not too cold… just right!™ We guarantee that any system we install in your home will either heat or cool your system to its engineered specifications for at least five years. We also guarantee a temperature variance of no greater than two degrees Celsius on your thermostat. If not, we will make any modifications up to and including replacing the entire system at no additional charge.
We promise that while our technicians are in your home, they will respect your property and protect it from damage and leave their workspace as clean as they found it. You can always expect to be treated courteously and have your questions answered. If we fail to meet any of the high standards we have set for ourselves, we will give you our full Five Year System Check-Up Package free of charge.
“Jeff came out on a Sunday evening when our AC wouldn’t work. He was incredibly nice and diagnosed and fixed the problem promptly. Now everything is working great. Thanks, Jeff!”
“A power surge fried the motherboard in my furnace which affected the operation of my AC.
Cory was the tech sent to my home by the company. He was well informed, on time, and very pleasant to deal with. He diagnosed the issue and fixed it and explained the warranty. I would rate him a 10!”
Ottawa & Area’s Home Furnace & Air Conditioning Experts Since 1933
We guarantee all of our installations, for a peaceful home and mind.
We offer ‘round-the-clock service so that you’re always covered. No additional charges.
Francis Home Environment has been serving families in Ottawa and the surrounding area since 1933.
All of our technicians undergo an extensive background check and continual training.
We’ve been serving local families for over eighty-five years, which shows both our dedication and experience.
We have an average 4.9 star rating on Google, and the Better Business Bureau® has awarded us an A+ rating.
“I had a very complicated AC installation which was 10 feet from the house and I had a post modern furnace, a Polaris, which had limited basement clearance. The Francis home environment team were fantastic! The guys were very well trained they did their job efficiently they were tidy and they were also polite. They showed initiative and they were undeterred by my problem basement. They did excellent problem-solving! Thank you especially to Caleb and Josh and Garrison. I highly recommend this company.“