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Heat Pump Ottawa

Keep your home and family comfortable all year long by ensuring your heat pump is operating as optimally as possible. With over 85 years of experience in the heating and cooling industry, Francis Home Environment has worked with thousands of homeowners throughout the city of Ottawa to ensure their home is energy efficient. Our team of heat pump technicians has the expertise and knowledge to provide you with high-quality customer service, 24/7 emergency solutions, and long-lasting results that will have you back enjoying the comforts of your home in no time.

Partner with a heat pump company in Ottawa you know has your best interests in mind so you, as a homeowner, can have peace of mind knowing your home is in good hands. Call us directly or book a free consultation online for any repairs, maintenance, and installations of heat pumps with Francis Home Environment today!

Go electric with home heat pumps & get up to $5,000 in rebates and savings.

Convenient, cost-effective & efficient, heat pumps offer a 2-in-1 home comfort solution, helping you stay cool through the summer and warm through the winter – all while saving big on energy costs.

If you’re looking to switch from a propane, oil or gas-based system, heat pumps provide a perfect 2-in-1 combo – plus the potential for big dollars back.

Contact a Home Comfort Advisor to learn more about your eligibility today!

Why make the switch to a heat pump?

Heat pumps offer several advantages over traditional central home heating & air conditioning systems, including more energy & cost savings, a greener home, hybrid comfort and more.

More efficiency, more savings.

As we’ve mentioned, heat pumps are a highly energy efficient source of home comfort; they run on electricity, rather than gas, making them a much better choice for saving both energy & money every month.

A 2-in-1 home comfort combo.

One of the best benefits of heat pumps is their ability to act as a 2-in-1 home heating & cooling system: they keep you warm in the winter and cool in the summer – simple as that!

Heat pumps work by absorbing & transferring heat energy from one source (outside your home) to another (inside your home). This is how they keep you warm in the winter.

In the summer, the process is simply reversed: the heat pump will find heat from inside your home, absorb it, and send it outside.

The end result: a year-round home heating and cooling solution in one package.

Long lasting system.

The average lifespan of a heat pump is approximately 15 years, which gives you a solid amount of time to enjoy the benefits of affordable year-round home comfort without worrying about reaching into your wallet for a full replacement.

Properly maintained and given regular tune-ups, heat pumps will provide you with a long life of worry-free, quality home heating & cooling service.

Ducted or ductless? We do both.

There are a variety of ways in which you can convert your home to heat pump technology, but the bottom line is that we can install heat pumps in homes with both ducted & ductless systems, as well as in homes with an electric baseboard system.

With so many options, we make switching to a more energy efficient & cost-effective solution like heat pumps simple.

Options for improved indoor air quality.

On top of the advantages of hybrid comfort, energy efficiency, cost savings & a long lifespan, heat pumps also offer options for improved indoor air quality: many units can provide air flow & dehumidifying, as well as enhanced filtration, to help you & your family breathe easier at home.

Contact a Home Comfort Advisor to learn more about your eligibility today!

How do heat pump rebates and savings work?

You may be eligible for rebates with the purchase & installation of a home heat pump system.

The government of Ontario has implemented this rebate program in order to encourage more home & cottage owners to convert to a more energy efficient, cost-effective home comfort solution.

The pros at Francis are helping homeowners make this switch by offering an exclusive, limited time offer that includes up to $5,000 in rebates, PLUS no payments and no interest on your new home heat pump system.

Contact a Home Comfort Advisor to learn more about your eligibility today!


Yes, a heat pump will help heat your home during Ottawa winters, no matter how cold it may get. In fact, your heat pump can also serve to cool your home during the summer, which is why they are a popular choice amongst homeowners due to their two-in-one advantage that provides the best of both worlds.

A type of unit that is a part of your home’s overall HVAC system, a heat pump is a two-component unit that uses refrigeration coolant and an electrical power source from your home to transport heat to your home during the winter. A condenser unit is typically installed on the exterior of your home. This condenser unit is accountable for generating the heat. On the other hand, the second unit, which is located on the inside of your home, is responsible for pushing warm air into each of your rooms through your ductwork and vents, according to your thermostat setting.

To deliver heat to your home, your heat pump will draw heat from the air or ground outside of your home before transporting it to the refrigeration substance stored within your outdoor unit. This refrigeration coolant is then compressed in the unit to increase the temperature of the air. Once this happens, the refrigeration fluid is transferred to the indoor unit installed on the interior of your home –ultimately transporting the collected air over the heating refrigerant in your second unit to increase the temperature and heat your home.

On the other hand, as mentioned, your heat pump can also be used to cool your home during the summer months by reversing the processes we’ve detailed above. Essentially, rather than extracting warmth from the outside air or from the ground, it will pull heated air from inside your home before extracting heat from it and ejecting it to the outside of your home.

During this process, your heat pump will also dehumidify your home to prevent the growth of mold and mildew inside the home. This happens as the moisture in the air passes through your unit’s indoor coils before it becomes condensation and collects in a pan which is then drained to the outside of your home.

Benefits of having a heat pump installed in your home include: 

  • Less overall maintenance throughout the years compared to other HVAC units.
  • Heat pumps have lower operating costs than other types of HVAC units.
  • These systems are generally safer to operate throughout your home compared to others as they do not use a combustion process.
  • It can be used to heat and cool your home.
  • Has a longer lifespan than other units, with up to 20 years of heating and the cooling ability for you and your home.
  • Works to reduce your home’s carbon emissions, meaning you can maximize your home’s energy efficiency.
  • These types of HVAC units are compact and great for small spaces.

Are you thinking of installing a heat pump in your home in Ottawa? With the help of the team at Francis Home Environment, we’ll guide you through the entire installation process from start to finish so you can have a stress-free experience with our technicians before getting back to your regular routine in no time.

Book a free consultation with Francis Home Environment today for more information on how a heat pump in Ottawa can benefit you and your family!

There are many different types of heat pumps for homeowners to choose from, including air-to-air heat pumps, water-source heat pumps, geothermal heat pumps, hybrid heat pumps, and duct or ductless heat pumps. Let’s take a closer look at each one so you can have a better idea about how each of them functions.

Air Source Heat Pump 

Air source heat pumps to heat your home by drawing heat from the air located on the outside of your property before transporting it to the refrigeration substance stored within your outdoor unit. This refrigeration substance is then compressed in the unit to increase the temperature of the air. Following this step, the refrigeration fluid is moved to the second system that is installed inside your home. Transferring the air over the heating refrigerant in your second unit increases the overall temperature of the air before it is pushed through our ductwork and into your home.

Water Source Heat Pump 

Water source heat pumps function by pulling heat from a water source before transforming it into valuable power to warm your residence. This energy-efficient HVAC system uses a sequence of submerged tubes that contain a functional liquid to pull the heat from the water before it is transported through a compressor to increase the temperature before it is pushed into your home through your ductwork.

Geothermal Heat Pump 

A geothermal heat pump functions by removing the heat from the ground. In contrast, it will remove heat from your home to cool your home before pushing it out to your home. The heating and cooling process is the same as the air-source heat pump. The only difference, however, is the source of the heat.

Duct and Ductless Heat Pumps 

Further, there are also options for duct and ductless heat pumps. While duct heat pumps will work with your home’s current air ducts, a ductless system can have numerous heat pumps that push the heat directly into each room from a separate indoor unit.

Hybrid Heat Pumps 

Hybrid heat pumps work in conjunction with another HVAC unit, such as a furnace. This is a viable option for homeowners who live in climates that are extremely cold during the winter. By having a backup heating unit for your home, you will never have to worry about heating your home during below-freezing temperatures, as your furnace will kick in if the heat pump is able to draw enough heat from the outside air.

As you can see, the options for a heat pump in Ottawa provide homeowners with the ability to select a unit that works best for the unique features of their home. To learn more about how Francis Home Environment can help you choose the right heat pump for your home, give us a call at any time to book a free home consultation with one of our heat pump experts!

Regardless of the type, your home’s heat pump is made of the following parts:

  • Compressor
  • Evaporator and Condenser Heat Exchange Coils
  • Refrigerant Liquid
  • Accumulator
  • Crankcase Heater
  • Blower Motors
  • Reversing Valve
  • Expansion Device
  • Electronic Controls
  • Thermostat
  • Air Duct System
  • Thermostatic Exemption Valve
  • And more!

Yes, the size of your heat pump in accordance with the unique features of your home is essential. A faulty heat pump for your home, whether too small or too large, will likely cause you to look for more power than necessary to accurately heat and cool your home. As a result, your energy bills each month can skyrocket, costing you more money. Therefore, before installing a new heat pump in Ottawa, it is essential that homeowners consult with a professional HVAC company such as Francis Home Environment, who can provide professional suggestions based on your home and how it is set up.

Here are some of the factors our professional HVAC technicians will consider before helping you choose the right sized heat pump for your home:

  • The local climate during the summer and winter months is when you are more likely to use your heat pump. Generally speaking, a home located in colder weather will require a larger heat pump than a home that is located in a milder climate.
  • The total square footage of your home.
  • The location of the windows throughout your home. We will also take into account the quality of your windows.
  • The quality of your home’s insulation.
  • The age of your home.
  • Your home’s air filtration.
  • The type and style of heat pump you want to install into your home.
  • Your personal preferences for the ideal temperature throughout your home.
  • The total number of people who live in your home.
  • The type and style of heat-generating appliances in your home.

Once these factors have been considered, a Francis Home Environment technician will calculate the number of BTUs, also known as British Thermal Units, needed to optimally heat and cool your home while being as energy efficient as possible.

British thermal Units is the amount of energy required to increase the temperature of one pound of water. The number of units will then directly equate to the size of the heat pump you need for your home

Generally speaking, homeowners should hire a professional company to service their heat pump at least once a year. However, if the heat pump in your home is used for heating and cooling, then we suggest booking a maintenance service twice a year. Homeowners will want to service their heat pump in Ottawa in the early fall and early spring to ensure their HVAC unit is working optimally before the colder and warmer months of the year. That way, you can rest assured knowing your home is functioning efficiently while helping you save money on your monthly energy bill.

There are numerous benefits to servicing your heat pump at least once or twice a year, depending on your needs. However, one of the most essential benefits of proactive maintenance is the ability to catch potential problems before they create more significant issues throughout your HVAC system that can be more costly. Furthermore, other benefits to committing to regular maintenance on your HVAC system include:

  • Extending the lifespan of your heat pump.
  • Ensuring the air quality of your home is clean and free of dust, dirt, hair, and other debris that can cause allergies and other respiratory problems.
  • Make sure your heat pump warranty coverage is untouched and ready for more severe issues that are otherwise not preventable.
  • Extending the functioning and lifespan of individual parts to your heat pump system.

At Francis Home Environment, we understand that life can get busy. Because of this, your heat pump and the remainder of your HVAC system in your home can take a back seat to other types of home maintenance projects. Nonetheless, without regular maintenance, your heat pump can suffer from various kinds of damage, including:

  • Refrigerant leaks which can affect your heat pump’s ability to heat and cool your home.
  • Short-circuiting of your heat pump’s electrical features can result in short cycles of heating and cooling, the inability to start your heat pump, and sparks that could result in electrocution.
  • The inability to function in freezing weather which can prevent homeowners from heating their homes to keep their families comfortable. This is especially true if you do not have a backup heating unit installed within your home.
  • Without regular maintenance, you can end up damaging your compressor, which will directly affect the airflow between your indoor and outdoor units that create your heat pump system. As a result, you will have difficulties heating or cooling your home.

Heat pump maintenance includes but is not limited to the following services that one of our professional heat pump technicians will perform efficiently and thoroughly at your property:

  • Checking for leaks.
  • Inspecting ducts, filters, and all other individual mechanisms for damage.
  • Testing your thermostat to ensure it is accurate.
  • Inspection of your outdoor condenser to ensure it is clean.
  • Review of all electrical wiring.
  • Checking over the defrost cycle of your heat pump unit.
  • Flushing out and cleaning the drainage line.
  • Cleaning of your indoor coil.
  • Checking refrigerant levels.
  • Inspection of heat pump belts to ensure they are tight and do not have any wear or tear on them.

Are you overdue for maintenance on your heat pump in Ottawa? If the answer is yes, then the team at Francis Home Environment is ready to help you. Whether you require repairs, are fulfilling your maintenance obligations, or are considering installing a new heat pump into your home, with the knowledge and expertise of our leading technicians will guide you through the entire process for a stress-free experience from start to finish.

We’re also happy to offer all Ottawa homeowners 0% interest rates and no payments when purchasing a new HVAC system!

Call and book a consultation with Francis Home Environment today!

Our Guarantees

We stand behind our work, whether you’re getting a new furnace or we’re doing a routine vent cleaning. We aren’t happy until you’re happy, and we will do everything we can to make your installation or repair experience a great one.

Why Choose Us?


No Loopholes™

We aren’t satisfied until you are completely satisfied with our craftsmanship, products, and materials. If you are not completely satisfied with our service, our people, or the quality and performance of your home comfort system within two years from the installation date, and there is nothing we can do to make it right for you, then we will gladly remove the system and return your original investment.


No Hassles™

If your new system breaks down within the first year, leaving you without heating or cooling, we guarantee that we will repair your system within twenty-four hours of your call or we will fix your problem for free and give you $1,000 for the inconvenience.


Just Right™

Not too hot, not too cold… just right!™ We guarantee that any system we install in your home will either heat or cool your system to its engineered specifications for at least five years. We also guarantee a temperature variance of no greater than two degrees Celsius on your thermostat. If not, we will make any modifications up to and including replacing the entire system at no additional charge.


We Respect You™

We promise that while our technicians are in your home, they will respect your property and protect it from damage and leave their workspace as clean as they found it. You can always expect to be treated courteously and have your questions answered. If we fail to meet any of the high standards we have set for ourselves, we will give you our full Five Year System Check-Up Package free of charge.

What Homeowners Say About Francis Home’s HVAC Services

“Jeff came out on a Sunday evening when our AC wouldn’t work. He was incredibly nice and diagnosed and fixed the problem promptly. Now everything is working great. Thanks, Jeff!”​

“A power surge fried the motherboard in my furnace which affected the operation of my AC.
Cory was the tech sent to my home by the company. He was well informed, on time, and very pleasant to deal with. He diagnosed the issue and fixed it and explained the warranty. I would rate him a 10!”​

Comfort Guaranteed

We guarantee all of our installations, for a peaceful home and mind.

Serious Service

We offer ‘round-the-clock service so that you’re always covered. No additional charges.

Trusted Experience

Francis Home Environment has been serving families in Ottawa and the surrounding area since 1933.

Certified Technicians

All of our technicians undergo an extensive background check and continual training.

Locally Based & Operated

We’ve been serving local families for over eighty-five years, which shows both our dedication and experience.

Exceptional Reviews

We have an average 4.9 star rating on Google, and the Better Business Bureau® has awarded us an A+ rating.

Contact Us For a Quote on HVAC Services in Ottawa

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What Homeowners Say About Us

“I had a very complicated AC installation which was 10 feet from the house and I had a post modern furnace, a Polaris, which had limited basement clearance. The Francis home environment team were fantastic! The guys were very well trained they did their job efficiently they were tidy and they were also polite. They showed initiative and they were undeterred by my problem basement. They did excellent problem-solving! Thank you especially to Caleb and Josh and Garrison. I highly recommend this company.

Francis Home Environment